1. Questions about your shipment

2. Order processing

Shavi Studio generally starts processing an order within 5 working days. The further processing time depends on the selected product and is separate from PostNL's delivery time.

Pre-Loved is personally curated. After the order is received, Shavi Studio searches for a suitable second-hand book within the selected price level. Because the book is sourced specifically for your order and must first be received and inspected by Shavi Studio, the total processing time may vary from one order to another.

If it becomes clear within the first 5 working days that more time is needed to find or receive a suitable Pre-Loved match, Shavi Studio will contact you about the expected further processing time.

Love Holland is personally written and assembled to order. Processing time may therefore vary from one order to another.

Book Hunt is a digital service and is not physically shipped.

3. Shipping within the Netherlands

Physical orders are shipped with PostNL.

Where possible, a shipping method suitable for delivery through a letterbox is used. If the size or weight does not allow this, the order is shipped as a parcel.

The available shipping method and associated shipping costs are always shown before you complete your order.

4. Love Holland

For an individual Love Holland order that can be sent as standard letter post, shipping within the Netherlands costs €1.80.

PostNL rates may change in the future. The exact shipping costs are always shown before you complete your order.

Love Holland is sent to the delivery address you enter when ordering. This may be different from the address of the person placing the order.

Please check the recipient's name and address details carefully. If an order cannot be delivered due to incorrect or incomplete address details, any costs of reshipping may be charged to the person who placed the order.

5. Delivery & Track & Trace

After dispatch, delivery time depends on PostNL. Any stated or expected delivery times are indicative.

Love Holland is sent as standard letter post without Track & Trace by default. During checkout, you can choose registered shipping with Track & Trace at the rate displayed at that time.

For other shipments, the available shipping options are shown during checkout. If the selected shipping method supports Track & Trace, the tracking details will be provided after dispatch.

For consumer orders, Shavi Studio remains responsible for the risk of loss or damage during transport until the order has been received by the customer or a recipient designated by the customer.

6. Multiple items in one order

Items for the same delivery address are combined into one shipment where possible.

The shipping method and shipping costs are determined on the basis of the final shipment, including its weight, dimensions and type of packaging. If an order does not meet the requirements for letter or letterbox shipping, a different shipping method and the corresponding rate may apply.

The applicable shipping costs are always shown before you complete your order.

7. Shipping outside the Netherlands

Orders are normally shipped only within the Netherlands.

Shipping to an address outside the Netherlands may be possible in some cases. Please contact info@shavi.studio before placing your order. The available options, shipping costs and any additional conditions will be agreed in advance.

8. Delays or delivery problems

If your order is unexpectedly delayed after dispatch or something appears to have gone wrong with delivery, please contact info@shavi.studio so that the status of the shipment can be investigated.