1.1 Shavi Studio is a Dutch sole proprietorship operated by Arshana Ramkisoen and registered with the Dutch Chamber of Commerce under number 42147623.

1.2 These Terms & Conditions apply to offers, orders and agreements concluded through Shavi Studio.

1.3 Shavi Studio's products and services include Pre-Loved, Book Hunt and Love Holland, as described on the website.

1.4 These Terms & Conditions are made available before the agreement is concluded in a way that allows the customer to read and save them.

1.5 Where the customer acts as a consumer, all mandatory consumer rights remain applicable. If any provision of these Terms & Conditions conflicts with mandatory law, the applicable statutory provision will prevail.

2.1 Products, services, prices and descriptions are presented as clearly and accurately as possible. Images may be for illustrative purposes. Minor variations may occur in handmade, second-hand or individually assembled products.

2.2 The specific content, price, execution and any limitations of a product or service are stated on the relevant product page.

2.3 Obvious writing, input or pricing errors do not bind Shavi Studio when it is reasonably clear to the customer that an error has occurred.

2.4 The customer is responsible for checking and correctly entering the information required for the order and its fulfilment.

2.5 Where a questionnaire is required for fulfilment, the customer is responsible for the accuracy and completeness of the information provided. Where requested, the same email address must be used for the questionnaire and the order so that the two can be linked.

2.6 The agreement is concluded when the order has been placed and electronically confirmed, unless the checkout process clearly states otherwise.

2.7 An order may be refused or cancelled where there is a reasonable ground to do so, for example an obvious pricing error, indication of fraud, unavailability or missing essential information. If an order that has already been paid for cannot be fulfilled for such a reason, the amount received for that order will be refunded.

3.1 Consumer prices are stated in euros and include applicable VAT, unless clearly indicated otherwise

3.2 Any shipping charges and other unavoidable additional costs are displayed before the order is placed.

3.3 Payment is made using the payment methods available during checkout.

3.4 A price change after the agreement has been concluded does not affect an order that has already been confirmed, except where a correction is permitted by law.

4.1 Pre-Loved consists of a second-hand book selected on the basis of the questionnaire completed by the customer.

4.2 Reading preferences, favourite books, genres, dislikes and other answers provided are used to find a suitable match to the best of Shavi Studio's judgement. This information does not entitle the customer to a specific book, author, genre, story element or other outcome unless expressly promised.

4.3 If a title already read or owned by the customer was not disclosed and that title is selected, this does not in itself make the delivery defective.

4.4 Pre-Loved books are checked before dispatch and are only offered if they are complete, clearly readable and usable. As these are second-hand books, normal signs of use may be present, such as limited wear, small creases, slight discolouration or a name or short note from a previous owner.

4.5 Books with serious damage, missing pages, mould, strong odours, moisture or water damage, or other defects that materially affect normal use are not offered as Pre-Loved. If a book has other characteristics that cannot reasonably be considered normal signs of use, the book will either not be offered or the customer will be informed in advance.

5.1 Book Hunt is a search service in which Shavi Studio searches for a book specified by the customer for the period stated on the product page or separately agreed.

5.2 The standard Book Hunt includes a maximum of 15 minutes of searching. The customer receives feedback on the search and the useful results found within the agreed search time.

5.3 The customer pays for the search time and service provided. Finding the requested book, a particular edition, price or seller cannot be guaranteed.

5.4 If no suitable result is found within the agreed search time, Book Hunt ends when that search time expires. An additional or more extensive search is only carried out if separately agreed.

5.5 Book Hunt may start during the statutory cooling-off period at the customer's express request. Before performance begins, the customer's consent is requested and the customer is informed of the consequences of withdrawal after performance has started.

5.6 If Book Hunt has been fully performed during the cooling-off period and the customer expressly agreed in advance to full performance and acknowledged that the right of withdrawal would end once the service had been fully performed, the service can no longer be withdrawn from after full performance.

5.7 If the customer withdraws during the cooling-off period after performance has started at the customer's request but before Book Hunt has been fully performed, a proportionate amount may be payable for the part already performed in accordance with applicable law.

6.1 Love Holland consists of a personalised card or letter made to order on the basis of the message, selected format and other information provided by the customer.

6.2 The customer is responsible for providing the requested message, recipient details and other information necessary for fulfilment correctly and completely.

6.3 The message is prepared in accordance with the selected text treatment. Where only language and spelling corrections have been selected, the content or personal writing style will not be substantively rewritten without permission.

6.4 The maximum word limit stated on the product page and/or in the questionnaire applies to each format.

6.5 Because Love Holland is made according to personal specifications and is clearly personal in nature, the statutory right of withdrawal does not apply.

6.6 This does not affect the customer's statutory rights where the delivered product is damaged, does not correspond to the order or has been incorrectly produced due to an error by Shavi Studio.

7.1 Physical orders are normally shipped within the Netherlands to the delivery address entered during checkout. Shipping outside the Netherlands may be possible in some cases if agreed with Shavi Studio in advance.

7.2 Shavi Studio generally starts processing an order within 5 working days. The further processing time may depend on the selected product and is separate from the carrier's delivery time.

7.3 Pre-Loved may require additional processing time to find, receive and inspect a suitable second-hand book. If it becomes clear within the first 5 working days that additional time is required, the customer will be contacted regarding the expected further processing time.

7.4 Items for the same delivery address are combined where possible. The available shipping method and associated shipping costs are shown before the order is completed.

7.5 The customer is responsible for entering the delivery address correctly. If a new shipment is required because the customer supplied incorrect or incomplete address details, the reasonable costs of reshipping may be charged to the customer.

7.6 For consumer orders, the risk of loss or damage during transport remains with Shavi Studio until the order has been received by the customer or a recipient designated by the customer.

7.7 Additional information is available in Shipping & Delivery on the website.

8.1 For products and services to which the statutory right of withdrawal applies, consumers have a statutory 14-day cooling-off period. Statutory exceptions apply to certain products and services.

8.2 Withdrawal may be submitted using the online withdrawal function on the website. An electronic confirmation is provided after it has been used. Withdrawal may also be communicated by another clear statement, for example by email, or by using the statutory model withdrawal form.

8.3 Consumers do not have to give a reason for withdrawal.

8.4 Following a timely withdrawal from a physical product, the consumer has 14 days to return the product. Direct return shipping costs are borne by the consumer unless otherwise stated in advance or required by law.

8.5 The consumer may inspect the product to the extent necessary to establish its nature and characteristics. Where use beyond what is necessary causes demonstrable loss of value, that loss of value may be deducted where permitted by law.

8.6 In the event of full withdrawal, all payments received in relation to that withdrawal will be refunded, including the cost of the least expensive standard delivery option offered. Any refund due will be made no later than 14 days after the withdrawal notification. For product returns, Shavi Studio may withhold the refund until the product has been received or until the consumer provides evidence that it has been returned, whichever occurs first.

8.7 Full conditions, exceptions, return instructions, the return address and refund information are available in Returns & Refunds on the website.

9.1 If an error is discovered after ordering or the customer wishes to change an order, the customer should contact info@shavi.studio as soon as possible.

9.2 As long as fulfilment has not yet started, Shavi Studio will, where possible, try to change or cancel the order. No fixed time limit can be guaranteed for this.

9.3 Once fulfilment has started, the applicable right of withdrawal, any statutory exceptions and the specific conditions of the selected product or service apply.

10.1 Products and services must conform to the agreement and to what the customer may reasonably expect.

10.2 If an order is damaged, incorrect, incomplete or otherwise not delivered or performed as agreed, the customer can contact info@shavi.studio.

10.3 Depending on the circumstances, an appropriate remedy will be provided free of charge in accordance with the customer's statutory rights.

10.4 Where reasonably necessary to assess an error or damage, photographs or other relevant information may be requested. This does not limit the customer's statutory rights.

11.1 Where an order is placed for another recipient, the customer placing the order remains the contracting party.

11.2 The customer is responsible for correctly providing the information required to fulfil the order for or deliver it to the recipient.

11.3 Personal data relating to customers and recipients is processed in accordance with Shavi Studio's Privacy Policy and applicable data protection law.

12.1 Complaints about an order, product or service can be submitted via info@shavi.studio.

12.2 Complaints are handled within a reasonable period and, where possible, an appropriate solution will be provided.

12.3 Submitting a complaint does not limit the consumer's statutory rights.

13.1 Shavi Studio is liable for damage to the extent that such liability arises under the law or the agreement. Liability is not excluded or limited where mandatory law does not permit such exclusion or limitation.

13.2 Shavi Studio is not responsible for consequences arising solely from incorrect or incomplete information supplied by the customer, insofar as those consequences can reasonably be attributed to the customer.

13.3 If performance is temporarily impossible or delayed due to circumstances beyond Shavi Studio's reasonable control, the customer will be informed as soon as possible.

13.4 The customer's statutory rights remain applicable in such circumstances.

14.1 Texts, illustrations, designs, photographs, logos, visual identity and other original content created by Shavi Studio are the intellectual property of Shavi Studio unless otherwise stated.

14.2 Third-party material may be used where permission or an applicable licence exists. Rights in such material remain with the relevant rights holders.

14.3 Protected content may not be copied, published or used commercially without permission unless permitted by law or an applicable licence.

15.1 These Terms & Conditions may be amended for future orders.

15.2 Agreements already concluded are, in principle, governed by the Terms & Conditions that applied when the agreement was concluded, unless a change is required by law or otherwise validly agreed.

16.1 Agreements with Shavi Studio are governed by Dutch law.

16.2 This choice of law does not deprive consumers of the protection of mandatory provisions that would apply to them in the absence of this choice of law.

16.3 Disputes will be submitted to the court having jurisdiction under applicable law unless another dispute resolution procedure is validly agreed.

16.4 For questions, complaints or other communications concerning an order or these Terms & Conditions, contact:
Shavi Studio
info@shavi.studio

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