1. Cooling-off period and right of withdrawal
For products and services to which the statutory right of withdrawal applies, a 14-day cooling-off period applies.
For physical products, this period begins on
the day after the order is received.
For services, the period begins after the
agreement is concluded. During the applicable cooling-off period, you may
withdraw from the agreement without giving a reason.
Statutory exceptions apply to certain services and personalised products. These are explained below.
2. How to submit a withdrawal
A withdrawal can easily be submitted by using the button below.
This function allows you to provide the information necessary to process the order and withdrawal correctly. After submission, you will receive an electronic confirmation.
Using the online withdrawal function is recommended for fast and accurate processing. You may also communicate your withdrawal by another clear statement, for example by email to info@shavi.studio. Please provide enough information to identify the relevant order.
You may also use the statutory model withdrawal form. Download the form below, complete it and send it to info@shavi.studio. Use of the model withdrawal form is not mandatory.
You do not have to give a reason for your withdrawal.
3. Pre-Loved
A Pre-Loved order is subject to the statutory 14-day right of withdrawal.
During the cooling-off period, the book may be inspected and assessed to the extent reasonably necessary to establish its nature and characteristics. If the book is used beyond what is necessary for this assessment and this demonstrably reduces its value, the reduction in value may be deducted from the amount to be refunded.
Opening the gift or surprise packaging does not cause the right of withdrawal to lapse. The statutory right of withdrawal also applies in principle to second-hand products.
4. Book Hunt
Book Hunt is a service. In principle, a statutory 14-day cooling-off period applies.
Book Hunt may start during this cooling-off period at your express request. Your consent will be requested before performance begins.
If Book Hunt is fully performed during the cooling-off period and you expressly agreed to full performance and acknowledged that your right of withdrawal would end once the service had been fully performed, the service can no longer be withdrawn from after full performance.
If you withdraw during the cooling-off period after performance has started at your request but before the service has been fully performed, a proportionate amount may be payable for the part of the service already performed.
5. Love Holland
Love Holland is personally made to order on the basis of the message and format you provide.
Because it is made according to personal specifications and is clearly personal in nature, the statutory right of withdrawal does not apply.
This does not affect your statutory rights if the delivered product is damaged, does not correspond to the order or has been incorrectly produced due to an error by Shavi Studio.
6. Changes or cancellations before fulfilment
If you discover an error immediately after ordering or would like to change an order, please contact info@shavi.studio as soon as possible.
As long as fulfilment has not yet started, Shavi Studio will, where possible, try to change or cancel the order. No fixed time limit can be guaranteed for this.
Once fulfilment has started, the applicable right of withdrawal, any statutory exceptions and the specific conditions of the selected product or service apply.
7. Returning a product
After submitting a withdrawal, you have 14 days to return the product. Please return the product complete, insofar as reasonably possible, and carefully packaged.
You are advised to keep proof of postage and any Track & Trace information until the return has been fully processed. The risk of the return shipment remains with the sender until the return has been received by Shavi Studio.
8. Return shipping costs
The direct costs of returning the product are borne by the customer unless expressly stated otherwise in advance or required by law.
The amount of the return shipping costs depends on the selected shipping method and the carrier's current rates. Current rates can be checked with the carrier.
A damaged, incorrect, incomplete or non-conforming product is not treated as an ordinary change-of-mind return. In such a case, an appropriate remedy will be provided free of charge in accordance with the customer's statutory rights.
9. Refunds
In the event of full withdrawal, all payments received in relation to that withdrawal will be refunded, including the cost of the least expensive standard delivery option offered.
If you expressly selected a more expensive delivery method for the original order, the difference between that method and the least expensive standard delivery option offered will not be refunded.
For a partial return, the original shipping costs do not have to be refunded to the extent that those costs would also have been payable for the products you keep.
10. Timing and method of refund
Any refund due will be made no later than 14 days after the withdrawal notification.
For a product return, Shavi Studio may withhold the refund until the product has been received or until you provide evidence that the product has been returned, whichever occurs first.
The refund will be made using the same payment method used for the original payment unless another method is agreed at no additional cost.
No fees will be charged for the refund.
11. Damaged, incorrect or incomplete delivery
If an order is damaged, incorrect, incomplete or not delivered as agreed, please contact info@shavi.studio as soon as possible and include your order number.
This is not treated as an ordinary change-of-mind return. Your statutory rights where a product does not conform to the agreement remain fully applicable.
Depending on the circumstances, an appropriate remedy will be provided free of charge, for example repair, replacement or a refund.
12. Return address
Returns
can be sent to:
Shavi Studio
Zeilmakersstraat
6
3025 NV
Rotterdam
Netherlands
Always include your order number with the return.
If you are unsure about the address or would like to discuss the return first, please contact info@shavi.studio.